Bellman

Job Responsibilities - Assist with car/ hotel doors and guest luggage. - Ensure timely delivery of all guest luggage - Explain technology and features of guest rooms. - Co-ordinate VIP arrivals and departures. - Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests. - Build good relationships with the guest and ensure that they are always satisfied with the quality of service. - Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from Guest Rooms, cars and Front Office. - Assist with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service - Respond to all guest enquiries regarding local attractions, restaurants, and tours. Offer the best product or service to meet the guests’ individual requirements Job Specifications - Projects professional image at all times through personal presentation / interpersonal skills. - Desire and ability to train and develop ambassadors - Multi-lingual, English essential - Maintains awareness of industry trends in service, product and presentation - Organises time and work efficiently - Effective verbal and written communication skills - Willingness to work weekends and public holidays as part of the job role. - Able to work on a 3 shift basis - Has the aptitude and willingness to undertake further development with Sofitel. - Both gender applicants are welcome to apply.