Call Centre Team Leader

Full-time Posted on : 2019 June 17

Forte Employment Services Pte Ltd

SGD 2,300 - 2,600

5 days shift

•	Must be Diploma Holder
•	Min 5 years of Contact Centre with some team leading experience 
•	Comfortable to managed a team of up to 20 agents 
•	Familiar with contact centre reporting, trend analysis and PowerPoint slide preparation 
•	Comfortable to present the reports during team meetings 
•	Able to conduct QA / call coaching 
•	Provide training to new joiners and agents
 Multiple Locations

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