Client Support Manager

Role: Work directly with assigned clients, ensuring customer retention and high satisfaction and a world class customer experience. This is done by managing customer interactions across the business to ensure optimal use of existing products and features and adoption of new products. Responsibilities Responsible for arranging training with your clients on our systems and best practices. ‪Manage outbound communication to clients (e-mail and phone). ‬‬‬‬ ‪Collaborate with sales team to provide seamless customer interaction. ‬‬‬‬ ‪Verify contracts, review terms and conditions ‬‬‬‬ Responding to email/phone/live chat inquiries Preparing client proposals Assist with Managed Service offering: Post jobs on behalf of clients Contacting users to validate information Understand client’s branding and FAQ to communicate to users Coordination of interviews Confirmation (and rescheduling) of interviews Ad hoc administrative and operational tasks Company Culture Startup culture and very fast paced! You will often work on many topics at the same time so this job requires an open mind and to think outside the box. We all work hard and put in 200% Requirements - Winning attitude! - Positive and Optimistic attitude - Hardworking - Smart / Sharp / Logical mind - Willingness to learn and grow - Sociable