Club Concierge Customer Service Associate

Summary of position: – Provide a high level of customer service and assist with members and guests inquires – Assist with golf reservations for members and guests (phone, email, in-person) – Performs opening and closing procedures for golf shop – Responsible for the accountability of all sales and money transactions made during shift – Maintains an accurate up-to- date Tee Sheet – Collects Green fees, buggy fees, rental club/shoe fees, corporate fees and late cancellation fees – Assists members and guests by selling merchandise and providing information in a professional manner – Assist with rotating stock, displaying merchandise in an appealing manner and keeping displays well presented and orderly – Assist with maintaining and monitoring inventory, assist with monthly stock take – Communicate with Golf Service Attendant, Golf Course officer regarding any changes – Assist Corporate events with billing, registration, goodie bags, issuing score card – Receive and process payment from Member’s monthly statement and assist with refunds and billing disputes – Provide members and guests with application of forms for various privileges and services that we offer Education/ Experience: High school diploma or one to three months related experience and/ or training; or equivalent combination of education and experience. Job Knowledge, skill, and Ability Preferences: – Fluent in both written and spoken English and Mandarin Language to liaise with Mandarin speaking Members – Excellent customer service and communication skills – Works in shifts, must be willing to work weekends, public holidays and six day work week