Fashion Advisor

The Retail Fashion Advisor is the customer service specialist of the store. They take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels and handles order fulfillment processes for customers in store. He/she operates in a fast-paced, diverse and customer-centric store environment. As the first point-of-contact in store, he/she serves as the ambassador of the organisation, is a highly motivated and service-oriented individual and communicates well and thrives in a team environment. Functional Skills (Hard / Technical): · Identification of, and follow up on customer concerns · Ensure that service standards and importance of service recovery are adhered to · Opening, operating and closing of shift procedures · Ability to count money accurately without error Performance (Soft / Core): · Able to make customers feel at ease and comfortable · Provide 6-star service Benefits: · Medical coverage · 45+ hours per week (excluding meal breaks) · Attendance incentive