Customer Service Executive (Transhippment, Airfreight) - with Growth Opportunities

Job Duties:

• Reporting and data entry
• Create/send customer quotations
• Manage customers enquiries and follow ups
• Coordinate and arrange daily operations and transactions for freight forwarding and other related activities
• Accurate and timely process of customer orders
• Support Sales Team with accurate and continual communication to internal operational team and external customers regarding order fulfilment status
• Documentation and customs entries for Air shipments
• Tracking shipments and updates
• Ensure compliance with Company’s corporate protocol
• Able to work under minimum supervision

Requirements:

• 'O’ level/A level/Diploma in Business Administration or other disciple
• 2 years relevant experience in freight forwarding
• Prior experience in using Cargowise1 is a bonus
• Proficient in Microsoft Office application
• Strong customer relations and interpersonal skills
• Team player with great initiative
• Fast learner with positive attitude
• Organised and able to prioritise
• Strong sense of commitment
• Able to converse and correspond in Mandarin with customers from China, Taiwan etc.

Benefits:

• Transport allowance
• 16 days annual leave for 1st year. Additional day for additional years of service.
• Yearly increment+13th month AWS + company bonus
• Medical, optical and dental benefits
• Insurance benefits