Customer Service Officer (Contact Centre - Retail Banking, Account Services) - Urgent Hire

Shift Timings (Choose One Shift Option):
 

Option #1: Non shift 

Working Hours : Non-shift: 42.5 hours per week

Mon-Fri, 8.5 working hours between 7 am to 6.30 pm + 1-hour meal break in between

Or otherwise advised by the Client

Week 1: Mon 7am-4.30pm/Tues 7am-4.30pm/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat OFF/Sun OFF

Week 2: Mon 8am-5.30pm/Tues 8am-5.30pm/Wed 8am-5.30pm/Thurs8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun OFF

Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/Sat OFF/Sun OFF

Week 4: Mon 7am – 4.30pm/Tues 7am – 4.30pm/Wed 7am – 4.30pm/Thurs 7am – 4.30pm/Fri 7am – 4.30pm/Sat OFF/Sun OFF

Option #2: Weekday shift

Working Hours : 5 working days, Mon-Fri.

42.5 hours per week. 

Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between

Or otherwise advised by the Client

Week 1: Mon 7am-4.30pm/Tues 7am-4.30pm/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat OFF/Sun OFF

Week 2: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/Sat OFF/Sun OFF

Week 3: Mon 11am-8.30pm/Tues 11am-8.30pm/Wed 11am-8.30pm/Thurs 11am-8.30pm/Fri 11am-8.30pm/Sat OFF/Sun OFF

Week 4: Mon 12.30-10pm/Tues 12.30-10pm/Wed 12.30-10pm/Thurs 12.30-10pm/Fri 12.30-10pm/Sat OFF/Sun OFF

Option #3: Weekends/PHs shift 

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Week  1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF

Week  2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm

Week  3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat 10am-7.30pm/Sun OFF

Week  4: Mon 10am-7.30pm/Tues 10am-7.30pm/Wed 10am-7.30pm/Thurs 10am-7.30pm/Fri OFF/SAT OFF/Sun 12.30-10pm

Option #4: AM & PM Shifts + Weekends / Night

Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF 

Job Description:

• Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and helpdesk enquiries 
• Fulfilment follow through on case handling and with customers; 
• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
• Overtime is Required

Job Requirements:

• Degree/ Diploma in any discipline.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.   
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude. 
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.