Business Analyst Lead - Energetic Workplace

The Business Analyst Lead (Healthcare) will play a vital role in Thomson Medical's digital transformation project. You will lead the business analyst team in collaborating with cross- functional teams, including IT, operations, and medical professionals, to gather requirements, analyse business processes, and translate them into innovative technology solutions. This role requires a combination of technical expertise, business acumen, and excellent communication skills to bridge the gap between stakeholders and development teams.

RESPONSIBILITIES

• Lead the functional design and rollout of Thomson Medical’s new Healthcare Management System, covering Patient Management, Doctor Management, and Resource Management.
• Collaborate with stakeholders to identify, gather, and document business requirements and process flows.
• Conduct thorough analysis of existing business processes, workflows, and systems to identify areas for improvement and optimisation.
• Translate business requirements into functional specifications (Epics) and user stories for developers and designers.
• Participate in the design, development, and testing of core systems and end-user applications, ensuring alignment with business needs.
• Collaborate with technical teams to troubleshoot and resolve system issues, providing timely support and escalation when necessary.
• Perform functional testing and conduct user acceptance testing (UAT) to validate system functionality and ensure it meets business requirements.
• Monitor project progress, identify risks, and proactively propose mitigation strategies.
• Stay up to date with industry trends, emerging technologies, and best practices related to healthcare and digital transformation.
• Contribute to knowledge sharing and training initiatives to enhance team capabilities.

REQUIREMENTS

• Bachelor's degree in Business Administration, Information Technology, Health Informatics, or a related field.
• 3 - 5 years of relevant experience in business analysis or digital transformation projects in healthcare, preferably in a hospital setting.
• Have knowledge on SQL queries or stored procedures preferred.
• Excellent communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.
• Familiarity with agile methodologies and experience working in an Agile/Scrum environment is desirable preferred.
• Proficiency in documenting user journey map and requirements, process flows, and use cases using industry-standard tools.