Customer Service Executive (Front Counter)

Inspire. Connect. Grow. Shape the Future of Learning.

CMA Yishun is the flagship centre of CMA Singapore, a trusted leader in Two-Hand Abacus Mental Arithmetic education with over 16 centres islandwide since 2005.

As the Centre of Excellence within the CMA network, we are committed to delivering outstanding learning experiences, exceptional customer service, and meaningful results for students and families.

We are looking for a friendly, positive, and people-oriented individual to be the welcoming face of our centre and support parents and students throughout their learning journey.

💼 Position: Customer Service Executive

(Front Counter – Enrichment Centre)

🌟 Your Role

As the first point of contact for parents and students, you will create a warm and professional experience while helping families understand our programmes and supporting their learning journey with CMA.

Key Responsibilities

Customer Service & Parent Engagement

* Welcome and assist parents, students, and visitors professionally

* Build positive relationships with families and provide excellent customer service

* Handle enquiries via walk-ins, phone calls, WhatsApp, email, and social media

* Follow up on enquiries and trial classes to support families in their learning journey

* Introduce suitable programmes based on students' needs and learning goals

* Assist parents with course registration and enrolment matters

Centre Administration & Operations

* Manage student registrations, scheduling, attendance, and payments

* Coordinate class arrangements and support teachers' operational needs

* Maintain accurate student records and administrative documentation

* Support centre events, promotions, and parent engagement activities

* Ensure smooth daily operations of the centre

🎯 Who We Are Looking For

✔️ GCE O-Level, Diploma, or above

✔️ Passionate about customer service and working with children and parents

✔️ Friendly, cheerful, and confident communicator

✔️ Enjoy interacting with parents and helping them find suitable learning programmes

✔️ Well-organised and able to multitask in a fast-paced environment

✔️ Basic computer skills (Microsoft Word, Excel, Outlook)

✔️ Able to work on weekends (weekday off-days provided)

✔️ Experience in customer service, retail, hospitality, preschool, childcare, tuition, or enrichment centres is an advantage

🎁 What You'll Enjoy

✨ Competitive salary with performance incentives

✨ Structured training and professional development

✨ Career progression opportunities

✨ Staff recognition and appreciation awards

✨ Staff course discounts for your children

✨ Supportive, positive, and family-oriented work culture

📩 Ready to Join Us?

Send your resume and expected salary to:

********

Subject:

Application – Customer Service Executive (CMA Yishun) / [Your Name]

Join a team that transforms children's lives through learning while building a rewarding career in education.

🌟 CMA Singapore – Where Learning Comes Alive!