Senior Account Operations Manager

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Account Operations Manager 

As our business continues to grow and reach new heights, we are looking for a Senior Account Operations Manager with Maker Lab. You’ll work closely with our Business Director with support from the Operations team in managing client operational & commercial requests. You play a key role in planning, organising, and coordinating projects across business functions aligned with client scopes, commercials, and internal processes.

As the company continues to grow across APAC and EMEA, the need for someone to drive and bridge workstreams across client requests and internal operational excellence has grown. This role sits within the Account Management team and will liaise cross-functionally with Business Operations, Finance, HR and other management team members. 

This is an ideal opportunity for someone dynamic, detail-oriented, able to work in a fast-paced environment, innovative in coming up with new ideas to improve processes and agile in their ways. 

Role:

• Work closely with the Business Director and Account Management team to support all commerical account operational initiatives
• Manage client commercials and project manage APAC teams to implement business and financial plans.
• Inputting & maintaining accurate information within the company's SaaS platform
• Manage scenarios related to budgets, asks, and justifications in consultation with leadership.
• Function as the main point of contact for all internal account-related commercial inquiries
• Maintain and manage existing client commercial tracking workstreams
• Working closely with Finance and Business Operations to support tracking expenses and budgets to ensure business efficiency
• Be commercially savvy to identify when project implementation requires budget adjustments
• Act as a champion for operational excellence within the Account Management team
• Strong project management abilities, a keen eye for detail
• Coordinate with different internal and external teams to achieve optimal work production across the board 

You:

• 6+ years of experience working in account management, business operations, or account operations roles in an agency, consultancy or in-house team
• Have strong project management skills and love putting order in chaos
• Strong problem-solving and analytical skills, with the ability to prioritise and manage your workflow
• Ability to work well with cross-functional teams
• A self-motivated and driven individual with the ability to work independently and have the initiative to ideate new processes for enhanced efficiency
• Proficient in technology, especially Google Suite of products. Knowledge of project management tools will be useful.
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Motivate, inspire and have a high tolerance and appreciation for navigating ambiguity. 

• Exceptional verbal and written English communications and presentation skills

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!