Call Centre Associate (Hospital Appointments)

• You will support Call Centre Department in the answering and managing of calls, faxes and emails received pertaining to appointment bookings with the highest quality and operational standards.
• Rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Updating of contact details and relevant information into the Call Centre System
• Handling and resolving complaints
• Performing emergency activations (E.g. Code Blue, Trauma, Fire Emergency)
• Reporting fault on telecommunication equipment

Requirements:

• NITEC in any discipline with call centre experience
• Diploma in any discipline will be recognised for senior positions
• Strong interpersonal and communication skills
• Proficient in Microsoft Office applications

MOM Lic: 07C4872

EA Reg: R1108426