Customer Service Executive

Job purpose

A customer service executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns
• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Take the extra mile to provide customer satisfaction
• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;
• Follow communication procedures, guidelines and policies;

Qualifications

• Strong communication skills
• Strong command in written and spoken English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;
• At least 2 years experience in customer experience
• Polytechnic/ITE/2 years in college