i-vic International Pte Ltd
i-vic International Pte Ltd
*Integrating Values Into Contacts* Established since 18th April 2007, i-vic International is now One of the largest Outsourced Contact Centre in Singapore. We specialise in providing contact centre services for Multinational Corporations operating in Asia Pacific market. We also provide employment to hundreds of multi-lingual contact centre professionals.
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Technical Support Executive (up to 2.9k) Call Center (Mandarin Speaking)

  Company :     Working Hours :  

Weekdays, 9am to 6pm, Saturdays 9am to 1pm

  Job Type :  

Full Time

  Salary :  

$2,000 - $2,900 / monthly



Job Description

Salary: from S$2,200.00 up to S$ 2,900.00 per month after confirmation (depending on experience) inclusive of variable allowances and incentives 

Responsibilities: 

  • Manage inbound & outbound technical/sales enquiries via phone 
  • Troubleshoot, resolve technical issues and guide customers through resolution procedures pertaining to electrical home appliances with accuracy to meet pre-defined KPIs
  • Ensure follow-up actions are taken on outstanding cases in a timely manner
  • Provide superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot by using the right methods/tools

Requirements:

  • GCE ‘O’ Level/NITEC or Higher NITEC 
  • At least 1 year contact centre working experience or customer service in retail or electronics industry
  • Excellent written and verbal communication skills
  • Strong customer service background
  • Strong analytical and problem solving/troubleshooting skills
  • Prior experience in electrical installation and maintenance of home appliances is an added advantage
  • Singaporeans only

Additional Information: 

  • 5.5 working days (Working Hours: Mon to Fri 9am to 6pm, Sat 9am to 1pm) 
  • Contact Centre environment
  • Working Location at Tampines due to Covid CURRENTLY WORKING FROM HOME

 Location: 11 Tampines Street 92, Singapore 528872.  How to get there?

 Location: 11 Tampines Street 92, Singapore 528872.




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