Customer Service

Our client is seeking a suitable candidate for their Customer Service role for their expanding business in the security and surveillance industry.
 

This is an on-site role. The work location is Ubi/MacPherson, Singapore.

Job responsibilities:

• Making & receiving customer inquiry calls
• Handling customer complaints
• Collecting & analysing customer feedback
• Responding to customer reviews
• Support software training & software installation with customers
• Intervene for driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange CCTV installation or maintenance booking with the customer

Requirements

• Has proven experience in customer service
• Good interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among the customer service team
• Attentive and patient
• Time-management skills
• Ability to find positivity in any situation

Please apply online here: 

https://apply.remotejobsasia.com/jobs/apply/758310000001180067/Customer-Service?source=CareerSite

For clarifications, please contact kchoo(@)remotejobsasia.com  (EA Licence No.: 24C2131, Reg:  R24120779)