Data Analyst, Patient Experience - Start Now

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Purpose of Role

To drive the strategic initiatives aimed at improving patient and caregiver experience in JHC.

Responsibilities

• Lead efforts in patient experience and involvement, encouraging patient's voice through a variety of methods. 
• Translate the voice patients into actions that will improve process and services to ring about a better experience.
• Analyse patient data from surverys and feedback to identify trends and patterns.  
• Draw insights from analysis to support process improvements and develop visualisations for communication with stakeholders.
• Lead in engaging and facilitating conversations with patients and caregivers to promote service improvements that matter to patients
• Participate in committees, work groups and improvement projects to improve patient's journey

The Requirements

• Bachelor degree from a recognized university
• Minimum 6 to 8 years of relevant working experience
• Experience in healthcare industry is an added advantage.
• Strong analytical and quantitative skills, including proficiency in Excel
• Experience with data visualisation tools
• Strong interpersonal skills, with ability to work with diverse stakeholders
• Proficient in MS Office with advanced skills in MS Excel