Front Desk Receptionist/Concierge

Summary:

• Working hours: between 9.30 am – 10pm. (8-12hours per shift)
• Working days: 5 days inclusive of weekend
• Location: Esplanade or Promenade MRT

Responsibilities:

1. Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM 
2. To assist and support shoppers’ needs and requests at the customer service counter 
3. Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log 
4. Resolve receipt dispute issues by liaising with merchant and shoppers 
5. Respond to Live Chat and online enquiries, including feedback related to general enquiries and points accreditation 
6. Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness) 
7. Follow up on leasing leads for pushcart and vending machines: 
   1. Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate) 
   2. Site walk and inspection of vendor operations 
8. Assist with tenant liaison for the following: 
   1. Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned) 
   2. Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns 
   3. Engage and train tenants in onboarding for mall program, including basic program training

Requirement:

• Able to work on weekends / public holidays.
• Customer service oriented.

Note: Applicants without specific experience are encouraged to apply, as applications will be considered based on individual merits for potential opportunities.

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We regret that only shortlisted candidates will be notified.

Larry Loh Yi Song
Registration No: R23115969
EA License No: 06C2859