We are looking to hire an experienced IT Officer (Subject-matter Expert) to join our experienced team at Serviceone Solutions Singapore Pte. Ltd. in Somerset, Central Region.
Growing your career as a Full time IT Officer (Subject-matter Expert) is an unparalleled opportunity to develop essential skills.
If you are strong in planning, emotional intelligence and have the right vision for the job, then apply for the position of IT Officer (Subject-matter Expert) at Serviceone Solutions Singapore Pte. Ltd. today!
Responsibilities:
- Report to Regional SDM supporting Asia IS&T Service Desk (ASD) program
- Liaise between Central Support and Service Desk to ensure coordination of resolving parties, effective communication to stakeholders and post incident review
- Perform problem management/analysis with other Support Groups and capture the details to prevent recurrence of the top topics
- Diagnose, investigate and resolve business application incidents (L2)
- Escalate incident to business application experts (L3), and collaborate with them on resolution
- Develop standard procedures for responding to Business Application incidents, with help from Business Application expertise (L3)
- Use of incident management tool to track, monitor and support the incident response
- Maintain domain knowledge (IT4IT) documentations/knowledge database and manage application access rights
- Outline scripts and provide knowledge transfer to ASD agents to follow when communicating with users and stakeholders about business application incidents
Requirement:
- Min. 3 years’ relevant experience
- Excellent communication in spoken and written English; Mandarin speaking is highly preferable
- Hands-on experience in retail business applications, including front office applications e.g: XSTORE (POS Systems), BI NEMO and back office (SAP, CONCUR) and digital applications e.g: ICON, Wechat Social Binding, etc.
- Good knowledge of ITIL disciplines and IT-related domain topics, e.g.: End-User Computing, Cloud, Cybersecurity
- Good presentation and analysis capability, i.e. visualizing reporting with Powerpoint, Excel, etc.
- Self-driven, proactive and well-organized, able to work independently with minimum supervision
- Good time management skills and able to prioritize tasks efficiently
We offer excellent career opportunities, attractive remuneration package and fringe benefits including various types of leave, discretionary bonus & medical coverage. If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.
(The information provided will be used for employment related purpose only. All information of unsuccessful applicants will be destroyed within six months)
Benefits of working as a IT Officer (Subject-matter Expert) in Somerset, Central Region:
● Career Growth Potential
● Professional Development Opportunities
● Generous Compensation