Restaurant Manager / Assistant Manager

We are a fast-growing causal premium chain of restaurants with our own brewery. We are hiring for multiple locations in Singapore and are looking to grow our core team from within.

Job Description

Position Purpose

• Provide guidance and day-to-day training to staffs
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambiance
• Manage and coordinate activities with people, products, and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Be part of a team of service staff within the assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness, and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshooting for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in the record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out the assigned task
• Investigate and resolution of all complex customer complaints and/or feedback in a timely and efficient manner
• Quality Assurance & Control
• Enforce restaurant quality, service, cleanliness, and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Requirements

• Team player and Pleasant Personality
• Willing to work on weekends and shift
• At least 1 year(s) of working experience in the related field is required for this position.