Sales & Operations (Senior Executive / Assistant Manager)

SWIMWERKS & ITS SUBSIDIARIES are expanding!

We are scouting for talents to join our growing team that specializes in Learn to Swim Programme for children & Professional Courses for adults in our consumer portfolio, and Manpower Contract Outsourcing in our corporate portfolio.

SWIMWERKS IS LOOKING FOR a senior executive or assistant manager with great interest & passion for operations, developing strategies to drive operational efficiency & growth for the company, who have goals and are career-driven, and who have what it takes to be an outstanding performer.

RESPONSIBILITIES:

- Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner

- Handle enquiries via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience

- Resolve customers’ issues and provide solutions and analysis

- Manpower scheduling & rostering duties

- Responsible for ensuring timely delivery of services, and remind customers on updates

- Identify process gaps within the department and drive improvement

- Go for site visitation to customers when required

- All other ad-hoc administrative duties as assigned

REQUIREMENT:

- An advantage if you are a certified swimming instructor, lifesaving instructor and/or lifeguard

- Strong eye for details and meticulous with numbers & data

- Comfortable working in a fast paced team

- Good timekeeper, well organized and excellent problem-solving skills

- Able to work independently, resourceful and a good team player

- Excellent communication and customer’s centric skills

- Computer literacy with MS office software