ServiceManager

Job DescriptionOverall Job Objectives
The Service Crew assists in the daily service operations, which includes directing customers to their seats, taking customers’ orders in the outlet, answering enquiries pertaining to their meal, providing recommendations on meal promotions, serving food and beverage to customers. He/She will be required to perform cashiering duties, such as presenting bills that itemise total meal costs and sales taxes. He/She must be able to work under pressure to serve customers efficiently and maintain high energy level. He/she will need to work well with kitchen staff to ensure prompt service and delivery of food to customers.Core ResponsibilitiesBusiness Management
• Implement operations for service excellence
• Use essential features and applications of electronic devices (i.e. computer, tablet)
• Solve problems and make decisions at operations level
• Process payments
• Provide counter/take-away service
• Cultivate a productivity and innovative mindsetLeadership and People Management
• Demonstrate the service vision
• Ability to work in a diverse service environmentFood and Beverage Production and Service
• Maintain F&B production environment
• Maintain quality control proceduresService Excellence
• Contribute to customer service over various platforms
• Project a positive and professional image
• Provide go-the-extra mile services
• Respond to service challengesWorkplace Safety and Health
• Follow F&B safety and hygiene policies and procedures
• Provide safety and security for customersDetails of Job SpecificationPrerequisite
• No prior experience required
• Revelant experience in the F&B Industry will be an advantage
• Communicate in English and 1 other language
• Willing to work rotating shifts
• Willing to work on weekends and public holidays Attributes
• Pleasant, Courteous and Tactful
• Able to work independently and in a team
• Enjoys interacting with people and serving customers
• Attentive in dealing with customers in all circumstances
• High energy, energetic and a strong passion for delighting customers
• Always maintain high standard of personal hygiene with clean appearance and neatly attired
• Physically and mentally fit
• Able to work in a fast paced and demanding environment