Customer Service Officer

Candidate must be fluent in mandarin and able to read and write in Chinese characters. Working environment : Chinese Language Enrichment Centre.

Responsibilities:

• Assist in administrative duties pertaining to student and course registration matters
• Provide professional service and advice in order to achieve customer satisfaction
• Assist customers with their enquires and concerns with a service oriented attitude
• Actively promote the centre's programmes to prospective customers in a professional manner
• Assist and follow-up with prospective or existing customers to promote new subjects and courses
• Work towards company sales targets and to maximise retention
• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing in excel sheet
• Establish a good rapport and build relationships with both prospective and existing customers

Requirements:

• Minimum ‘N’ Level
• Able to commit on weekends
• Strong interpersonal and communication skills
• Positive work attitude, self-driven, team player with strong service mindset