Service Management Operation Engineer (SMO)

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Operation Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• In partnership with the NCS Solution Manager / Solution Architect / Service Delivery Manager, formulate and execute strategies to accelerate customer outcomes through NCS Professional Services engagements.
• Educate customers on the value proposition of NCS portfolio of solutions & services.
• Represent NCS Infrastructure (Day 1 & 2) Delivery Team for pre-sales architectural discussions and design workshops with customers and understand customer’s technical requirements.
• Develop Professional Services project proposals and SOWs, and work with NCS CSU account managers to develop detailed task plans, effort estimates, and delivery timelines.
• Guide and manage the delivery of strategic professional services engagements.
• Build deep relationships with senior technical individuals within customers to enable them to be NCS Professional Services advocates.
• Capture and share best-practice knowledge, sales and delivery content amongst the SMO Professional Services community.
• Designing, building, and operating agency specific or cluster level IT infrastructures.

A little about you:

• 10+ years of experience in infrastructure architecture, database architecture, applications, and networking.
• Working knowledge of software development tools and methodologies.
• Customer / User facing skills and experience within customer’s environment, driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation.
• Hands-on experience leading the deployment of technology infrastructure of network, compute, storage, and virtualization experience.
• Experience with Public Sector IT compliance and risk management requirements.
• Broad enterprise systems experience including SAP, Oracle, MSFT and custom Java/.NET applications.
• A proven track record of managing and delivering large-scale enterprise IT projects.
• Demonstrated ability to adapt to new technologies and learn quickly.