We are in need of a brilliant Customer Service Executive / East / MNC to join our collaborative team at RecruitPedia Pte Ltd in Paya Lebar, East Region.
Growing your career as a Full time Customer Service Executive / East / MNC is an awesome opportunity to develop productive skills.
If you are strong in persuasion, creativity and have the right personality for the job, then apply for the position of Customer Service Executive / East / MNC at RecruitPedia Pte Ltd today!
Our client is a Global MNC, one of the leading players. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.
Responsibilities:
- Act as the company’s primary liaison for customer communications
- Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
- Facilitate the coordination of significant global bidding processes within the defined timelines
- Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
- In charge of order processing, ensure clients billing data accuracy in the system
- Ensure the timely delivery of tracking/business reports to the various customers
- Collaborate with both customers/vendors to resolve process-related matters
- Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
- Identify area of improvement to enhance operational efficiency
- Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
- Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
- Oversee the submission of accurate forecasts, ensuring timely submission
- Participate in the necessary internal/external product training sessions
- All other adhoc duties as assigned
Requirements:
- Minimum Diploma in any field of studies
- Minimum 2-3 years of relevant Customer Service/Sales Support experience
Benefits of working as a Customer Service Executive / East / MNC in Paya Lebar, East Region:
● Excellent Benefits Package
● Room for Advancement
● Competitive salary