Front Office Guest Services Team Leader - Join a Leading Company

The position is concerned with maintaining the highest level of service and attention on the PARKROYAL Club, to ensure all policies of the Hotel are carried out at all times and to undertake any other duties and responsibilities as required by Management.

Primary Responsibilities:

1. To assist with guiding, training and supervision of all PARKROYAL Club associate.

2. To ensure PARKROYAL Club and Suite room guest registration and check-out is carried out efficiently and promptly.

3. To ensure the minimum key standards are met at all times and the PARKROYAL Club Floor is run in keeping with the policies laid down by Management.

4. To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.

5. To assist in coordinating staffing levels are correct and in accordance with operational needs.

6. To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.

7. To attend and conduct briefing as required in the absence of PARKROYAL Club Manager.

8. To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.

9. To project and maintain image of the highest standard within the Hotel at all times.

10. To liaise regularly with Food & Beverage i.e. Food and beverage operation on the PARKROYAL Club Lounge.

11. To establish and maintain a close working relationship with the Concierge Team (Chief Concierge), in order to ensure the smooth and efficient exchange of information.