Assistant Facilities Manager - Urgent Position

Assistant Facilities Manager

Work Dynamics - Integrated Facilities Management

• To support the account lead for the soft Services & operations.
• To escalate to account lead if there is any issue arises on site related to soft services & operations
• To Liaise with the building management and security regarding access, car parking, etc.
• Routinely inspect cleaning inside the white space are being well maintained (comm room & closets) upon taking over
• Work with account lead for the taking over of floors, meeting rooms, cafeteria, pantry, washrooms, storage space, back of house
• Work with account lead to establish processes and protocols for cleaning various surfaces, compartments, employee touch points.
• To establish process for effective waste management with EGS, account lead and landlord.
• Development of new SOPs and EOPs related to soft services for IOI
• Ensure documentation of OMM & as built drawings related to soft services are in order
• To ensure all the warranty of white goods are well kept/documented
• To work with the project team on the detailed cleaning of the space in preparation of go-live.
• Vendor & hard service contract management to ensure that it is professionally delivered at the right costs.
• To attend trainings to understand the operation of soft services items.
• Snagging and de-snagging of the site in preparation of go-live
• Managing all outsourced service contracts including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Ensure Helpdesk service requests are attended to in time.
• Achieve client satisfaction to Client expectations.
• Assure a steady, clear and empathic communication flow between the facilities teams and the customers
• Liaise with building management and security regarding access, car parking, etc.
• Holistic inspection of the facility at least weekly, ensuring it is tidy, organized, in perfect working order and in good repair, with action taken to remedy any issues
• Vendor management and supervision, including contractor site briefings
• Invoice processing and cost reporting for facilities management
• Reporting on metrics, financial results and other data as required
• Ensure that the day-to-day operation of Client Facility is conducted in an efficient and effective manner
• Being proactive in identifying and implementing more efficient and/or cost-effective processes, including periodic re-assessment of vendors and products
• On-call availability after office hours for emergency needs as required
• Coordinate events, conference, and meeting room setup with BU and internal CS teams
• Manage all rooms set up
• Manage all client area facilities
• Ensure the level of service standards and cleanliness of the property, meet the set standard of the company
• Work closely with HelpDesk, Reception, Catering, and Property Operation Teams
• Assist with the preparation and regular update of the Housekeeping Department Budget, in close cooperation with the Management ensuring targets are met and costs are effectively controlled.
• Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Thorough hands on management, supervise closely all Housekeeping employees / vendors in the performance of their duties in accordance with policies and procedures and applicable laws.
• Develop and assist with training activities focused on improving skills and knowledge.
• Manage service contracts, including inspections and quality management of service delivery
• Prepare tender documentation, evaluation of tenders; prepare contracts
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews