Duty Manager - Continuous Learning Opportunities

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Duty Manager who is hands-on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Responsibilities include, but are not limited to:

• Monitor and manage inventory to ensure occupancy reaches at least 95% every day
• Analyze rate variance report to ensure revenue control policies are in place
• Check on the accuracy of data and reservations on Opera PMS
• Monitor the credit balance of guests to ensure outstanding balances are kept below the stipulated amount
• Prepare for and conduct shift briefing
• Liaise with Housekeeping to monitor the statuses of OOO and OOS rooms to update the reception team on room types availabilities
• Clarify discrepancies on Discrepancy Report with the relevant departments
• Prepare Our Guest Today report using Manager's report from Opera PMS. Present during Morning Meeting
• Prepare and run End of Day night audit using Opera PMS system. Coordinate with relevant departments before and after closing to ensure smooth operations
• Conduct hotel inspection using checklist to ensure physical condition of all parts of hotel is well-maintained
• Handle guests complaints
• Handle incidents and record them into DM log

What We Need From You

3 years experience in the front office, with at least 1 year at the supervisory level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read, write and communicate in English
• Excellent communication, coordination, team management and problem-solving skills
• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.