Share Registration Officer 3 - Generous Compensation

A. Business / Management Activity  

 Operations 

• Attend to stakeholders enquiries and process all submitted documents relating to shareholder services 
• Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures 
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s) 
• Ensure documents and forms are replenished 
• Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly 
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions 
• Support client Shareholders' Meetings - registration and polling services 
• Proactive participation in projects 
• Proactive participation in User Acceptance Tests 
• Proactive updating of clients' information in the appropriate systems  

Client Servicing 

• Know Your Client by developing an in-depth knowledge of their industry and key contacts 
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty 
• Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences. 
• Identify opportunities to provide value added services to clients  
• Follow and be aware the importance of: 
  • meeting current Service Level Agreements (SLAs),  
  • minimising operational risk,  
  • resolving queries and complaints are efficiently and effectively with the necessary planning, and  
  • completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients 
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner 
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities 
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally 
• Assist in following up on outstanding and doubtful debts 

B. Function - Specific Activity  

• Support a larger portfolio of clients. This can be in terms of number of clients, complexity, volume of work, etc.  
• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director 

C. People Management Activity  

• Work in collaboration with SRS colleagues to meet client requirements 

Requirements

• Three to five years experience in Share Registry and/or Client Services  
• A level / Diploma / Degree from a reputable institution 
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers 
• Drive for results 
• Determination and persistence 
• Eager and willing to strengthen knowledge base and skills 
• Flexible, honest and loyal
• Strong business acumen  
• Technical competency 
• Work ethics 
• Resourceful, meticulous and detailed 
• Positive disposition and can-do attitude