Customer Service Administrator - Join a Market Leader

Up to $3800 per month + commission
Customer Service Administrator 
May to December 2024 (Convertible to Perm)
Flagship Boutique Industry 

Town Area
Tuesday to Saturday 11am to 8pm

Key Responsibilities:
- Represent the Maison and maintain its brand image and client service standards.
- Support the Customer Service platform by providing cost estimations, escalating requests to CS Headquarters, and collaborating with the CS team.
- Collaborate with Boutique teams to manage Repair Orders efficiently, sharing relevant information, providing updates, and handling sensitive cases.
- Work closely with the CS Manager to communicate feedback, ideas, and initiatives for enhancing client service excellence and satisfaction.
- Organise and maintain administrative documents related to Repair Orders, CS stock, and tools.
- Demonstrate strong organizational skills, interpersonal skills, empathy, and a client-focused approach.
- Drive solutions effectively, collaborate well with teams, and show a high level of rigor in your work.
- Knowledge of watchmaking is a plus.
- Prior experience with SAP and MS Office is preferred.

Job Requirements:
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
- Empathetic approach towards clients.
- Proven ability to drive solutions and work well in a team.
- Familiarity with watchmaking is advantageous.
- Proficiency in SAP and MS Office applications.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

Ken Zhang Aichang
(R1110470)
[TDCX (SG) Pte Ltd]
EA Licence No. 23C2024

EA Personnel Name: Belinda Yang
EA Personnel No: R1110895