Key Account Manager

The Key Account Manager (Singapore & Malaysia) develops, sustains and nurtures solid relationships with targeted key growth accounts in assigned territories. S/he utilises efficiently company resources to identify and develop opportunities and implement strategic solutions to achieve our growth and profit goals with our customers in a mutually beneficial approach.

(A) Key Responsibilities:

(1) Account Management:

• Lead and guide strategic planning for key account
• Develop comprehensive action plans for main accounts
• Analyse customer potential through brand SWOT and competition data
• Manage brief pipeline (quality and quantity of projects) to achieve target growth objectives

(2) Negotiation and Collaboration:

• Manage commercial projects in collaboration with Creation and Application teams
• Ensure company presence at customers sites through regular product demonstrations and technical team interactions
• Follow up on customer submissions and manage projects from production and launch
• Negotiate pricing agreements following company guidelines

(3) Business Development:

• Expand business with assigned accounts by managing topline and profitability
• Develop a broad base of new business opportunities
• Build and maintain relationships with key decision-makers, positioning us as the preferred supplier
• Secure participation in targeted projects and inclusion on preferred supplier lists

(B) Qualifications, Knowledge, Skills and Experience:

• Bachelor’s degree in food science and technology, General Science, or related field
• Minimum of 4 years’ experience in similar role and capacity with competitors or in adjacent industry (e.g., ingredients, food & beverage sector, etc)
• Proven sales & commercial experience in key account management with strong track record in converting key project commercial success with the list of target key accounts in the assigned territories
• Proven ability to develop and implement strategic plans, analyze data and make informed business decisions (Strategic Thinking)
• Sound technical knowledge and/or have experience working closely with technical teams (R&D, Innovation, Application)
• Proficient in all Microsoft Office applications as well as CRM software
• Highly motivated and individual contributor with good interpersonal skills
• Strong communication and presentation skills
• Adaptable to rapid changing environment and strong problem-solving skills
• Possess an entrepreneurial spirit for a hunger & drive for success

(C) Additional Requirements

• Travel - Willingness to travel extensively between Singapore & Malaysia to meet customers, attend industry events and visit company manufacturing
• Transport - Possess own transportation with a valid driving license and willing to travel