Customer Service Officer (up to $3.5k) Euno - Urgent Role

Location: Eunos 
Duration: 6/12/18 months 
Working hours : Mon - Fri 9am - 6pm 
Salary: up to $3500 (depending on qualification and experience)

Job scope 

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the CRM System
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information. 
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned. 

Requirement 

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.

Interested applicants kindly click APPLY NOW

*We regret to inform you that only shortlisted candidates will be notified

Rudy Lee Pei En // Outsourcing Team
RecruitFirst Pte Ltd // E.A. 13C6342