Account Manager

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We are looking for an Account Manager who is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

Expected key activities include building relationships with client executive stakeholders including the C-suite, owning the client strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with the client. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for the client.

The ideal candidate will also bring both a successful track-record in contact center sales selling outcome-based solutions as well as experience providing digital customer engagement solutions or have deep knowledge and sales experience, possibly in field sales. Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect across all business lines.

Key Responsibilities

• Demonstrated ability to develop business relationships across all levels of an organization, including senior executives.
• Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally.
• Develop the business; upselling and cross selling to existing clients and building new business pipelines.
• Develop and maintain a network of prospects that will enable a strong, consistent pipeline for conversion into sales.
• Manage the contact to contract sales process efficiently and effectively, with transparency.
• High level of strategic thinking with the ability to execute tactically.
• Attention to detail and, when necessary, strong financial acumen.
• Respond to technology and design RFPs
• Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support).
• Ability to engage and negotiate effectively with internal and external partners.
• Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct.
• Ability to adjust quickly to shifting priorities and rapid changes.
• Willing and able to roll up your sleeves.
• Relevant operational experience is desired but not required.

Prerequisites

• 3+ years of solid record of account management or business development in Technology/ Digital products or services industry is a must.
• Experience identifying, developing, negotiating and closing large-scale deals
• Experience communicating and presenting to senior leadership
• Confidence in your ability to create high volume pipelines and accurately forecast close dates
• Excellent English communication skills – verbal and written
• Ability to travel domestically and internationally

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at [email protected].

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.