AVP_EUC (End User Computing) services

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for AVP EUC services who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Assistant Vice President_EUC Services

Role Overview: Need to manage and deliver exceptional EUC services.

Key Responsibilities and Key Performance Indicators

· Assist EUC Service Line lead in the delivery of EUC services in the areas of WorkPlace Technology, Unified Comms and End User Support.

· Engage customer stakeholders to on operational and project reporting and explore new opportunities.

· Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management of the team.

· Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.

· Support the advancement of staff competencies through the creation of development plans.

· Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.

· Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.

· Drive continuous process improvements, including system changes, streamlining of processes and automation projects.

· Provide general technical assistance, consulting, and direction to staff. Identify training needs and assist in developing training plans.

· Assist in development, modification, review and maintenance of procedures and operations guide.

· Drive Automation and optimization initiatives.

· Understand business needs and processes.

· Lead the assessment, justification, implementation, and integration of UC, AV and workplace systems.

· Accountable for maintenance of UC infrastructure. Ensure that all UC-supported systems stay up-to-date and compliant with updates and security patches. Determine and identify opportunities for system improvement. Provide response to system hardware and operating system software problems as necessary.

· Oversee the IT Hub Rooms management at Customer locations.

· Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings over the UC and meeting room AV platform.

· Facilitate and maintain relationships between vendors, assist in reviewing of contracts.

· Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.

· Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.