Business Development Associate

Join Our Team at Achievers Dream Learning Centre!

Achievers Dream Learning Centre is a fast-growing specialist in Chemistry tuition. We're passionate about our mission and are looking to expand our operations. Our company thrives on a culture of empathetic leadership and a shared sense of purpose, ensuring everyone feels they belong. We prioritise diversity, autonomy, and support as we scale.

About the Job:

We are looking for a Business Development Associate on a 2-year contract (with potential for full-time conversion). The Business Development Associate will need to ensure the smooth daily operations of our Centre. Responsibilities include managing phone enquiries, handling walk-ins, and registering new students and parents. You will report to the Centre Manager and collaborate closely with the Teaching & Curriculum Team.

Key Responsibilities:

Operations Management:

• Oversee the daily operations of the Centre, ensuring everything runs smoothly.
• Manage phone enquiries and walk-ins efficiently, providing accurate information and support.
• Handle payment processes, including collecting payments, preparing invoices, and balancing petty cash.
• Ensure the organisation and cleanliness of classrooms, creating an optimal learning environment for students.
• Regularly stock snacks for teachers and students to maintain a comfortable and supportive atmosphere.

Customer Service & Sales:

• Advocate and implement excellent customer service practices.
• Handle parent enquiries professionally and conduct tight follow-ups to encourage enrolment.
• Assist parents and students with registration, ensuring a welcoming and smooth onboarding experience.
• Promote our tuition services to prospective parents and students, highlighting the benefits of our programs.
• Support sales initiatives and campaigns to increase student enrolment.
• Track and prepare sales report

Leadership & Collaboration:

• Lead and support administrative staff, fostering a collaborative and positive work environment.
• Provide training and guidance to new administrative staff members.
• Collaborate with the Teaching & Curriculum Team to align administrative processes with educational goals.
• Participate in team meetings and contribute to the development and implementation of centre policies and procedures.

Administrative Duties:

• Schedule Zoom meetings and prepare meeting minutes for the team.
• Work closely with teachers and students to ensure the correct distribution of worksheets during each lesson.
• Maintain accurate records of student enrolment, payments, and other administrative tasks.
• Coordinate with the Centre Manager and Teaching & Curriculum Team to ensure operational efficiency.

Qualifications:

Must Have:

• 2-5 years of experience in administrative, customer service, or sales roles.
• Ability to thrive in a fast-paced environment.
• Independence and strong team collaboration skills.
• Exceptional organisational skills and adherence to deadlines.
• Attention to detail, honesty, integrity, and a growth mindset.
• Positive learning attitude, good listening, and communication skills.
• Singaporean (quota criteria).

Good to Have:

• 1-2 years of experience in a tuition centre.
• Fluency in Chinese (to interact with Chinese-speaking parents or students).
• Background in design or social media marketing.
• Technical troubleshooting skills.
• Knowledge of Chemistry content.
• Leadership skills.

What We Offer:

• Comprehensive employee onboarding and welcome package.
• Leave entitlements including annual, birthday, medical, and hospitalisation leave.
• Company group insurance and complimentary health check-up.
• Flexi-benefits reimbursement (travel, staycations, optical, dental, etc.).
• Opportunities for team training and career development.
• Performance-based bonuses and incentives (e.g., sales, fitness, punctuality).
• Engaging team bonding activities to foster team cohesiveness
• A supportive environment that encourages learning from mistakes.
• A fulfilling role with the satisfaction of making a positive impact on students and parents.
• Extensive learning opportunities in administration best practices, operations, and centre management.

Outlets

• Bukit Timah (HQ): 9 Jalan Bingka, Singapore 588905
• 151 Lor Chuan, New Tech Park, Singapore 556741
• 19 Jln Masjid, Singapore 418945

Commitment:

• Working Hours: 4 weekdays + 1 weekend
• Weekdays: 1pm to 9pm (closed on Mondays)
• Weekends: 8.30am to 6.30pm
• OK to travel between different outlets based on roster

Please ensure you are 100% comfortable with the working locations and hours (commitment on both weekends is required) before applying.

We look forward to speaking with you soon!