Cluster Manager (Dental Clinic)

A. Supervise, direct and coordinate day-to-day operations of the clinics:

· Ensure smooth implementation of policies, procedures and systems for all operational areas of the clinic

· Develop and achieve clinic goals and objectives e.g., financial, quality, operational

· Serve as a liaison between clinic and external parties e.g., regulators, contractors

B. Oversee Clinic Staff

· Select, train and supervise all clinic staff

· Plan and coordinate daily work assignments and operations deploy manpower across clinics as needed

· Manage staff performance, including recommending merit increases and disciplinary actions were indicated

· Serve as link and ensure two-way communication between corporate and clinic teams

C. Ensure delivery of high-quality clinical care and service

· Manage patients’ feedback and resolve problems

· Partner with dental professionals to ensure quality patient care and services are provided

· Ensure care and maintenance of facilities and clinic equipment

D. Others

· Assist with day-to-day accounting matters including bank deposits, bank reconciliations and the control of all matters pertaining to Accounts Payable and Accounts Receivable

· Gather and report data for fiscal, statistical and analysis purposes

· Act as a back-up in submitting Medisave claims

· Support ICT, stock purchasing for the clinic, and stock checks.

· Ensuring clinic stock and manpower deployment are within budget

· Assist to cover the clinics when manpower is required

· Represent as the clinic in-charge in the absence of a clinic IC or representative IC.

· Other tasks as directed by your immediate superior