Customer Service Representative (AOG / Aircraft)

Responsibilities

• Responds to call or emails to customers to provide follow-up on inquiries.
• Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
• Support AGO requirement
• Handling and resolving customers complaints
• Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
• Process material returns (RMA's) as requested by the customer
• Maintain a balance between company policy and customer benefit in decision making
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Provides support to sales team with regard to customer concerns.
• Serves as customer interface on product status and delivery.
• Consistently documents customer service needs to identify patterns and maintain quality.
• Conduct data analysis across multiple data points and report using Excel or statistical suite
• Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
• Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

Requirements

• Experience in customer service activities. Aviation Background preferable
• Familiar with ERPs
• Familiar with Microsoft office suite
• Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
• Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
• Maintain clear and accurate data entry, documentation and reporting skills, as required

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

[email protected]

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09 Plus Building, Singapore 049705