Deputy/Assistant Director, IT System Manager

The Data and Collaboration Platforms Division is responsible for conceptualisation, implementation and management of enterprise-wide data and collaboration solutions. You will be part of a dynamic team responsible for IT Systems within the division.

In this role, the officer is expected to undertake the following areas of work:

Manage stakeholder relationships

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).
• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services.
• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards.
• Ensure risk framework is adhered to and carry out risk management for projects and products.

Project delivery and quality

• Plan and manage IT projects and ensure alignment of project to the business objectives within established scope, cost and schedule.
• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services.
• Manage change request, service request and production support issues and ensure service levels are met.
• Review postproduction issues and identify root cause and work with vendors on preventive measures.
• Plan, execute and support system implementation, software/hardware upgrades and security patches.
• Measure, monitor and continuously improve performances of IT services

Job Requirements :

• Bachelor Degree with preferably 8-10 years of relevant working experience in project management, business analysis and system operation
• Experience in project management, vendor management, incident management, problem management and release management
• Strong experience in managing business, IT and senior stakeholders.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required.
• Familiarity with Government Instruction Manual 8 will be an added advantage.
• Good analytical skills, and able to mulit-task and deliver results in a timely manner.
• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure.
• Excellent technical troubleshooting skills
• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.