Head of Customer Project Management APAC

You are responsible for

• Delivering products, services, systems and/or solutions at customer sites, as agreed in the customer contract and Statement of Work
• Leading diverse project team(s) across Zone APAC, empowering the team members to become efficient and effective and developing a capability roadmap for the project management team
• Gaining agreements on and achieving project goals and objectives, balancing, and managing the project scope (including requirements), schedule, budget, quality, resources, and risks
• Drive a project management strategy across Zone APAC, which also includes the focus on channel partner business
• Provide revenue forecast input for projects and for ensuring changes to the forecast are reported & flagged
• Lead standardization and harmonization efforts to streamline processes and governance across the Zone
• Support presales activities as a subject matter expert ensuring that the scoped solution can be delivered to meet customer expectations with a clear path to revenue recognition & customer value
• Ensure that all deliverables have been met including, but not limited to, systems installation and integration, clinical and technical consulting, training and education and customer success deliverables
• Monitoring the customer success criteria and project budget during project execution with an outcome-oriented view focusing on the maximization of the project benefits and customer impact
• Monitoring project activities, appropriately balancing risk taking and issue escalation and setting up detailed progress / escalation reports (including suggested corrective actions) for the project steering team Ensures Philips standards (Process/Systems/Way-of-Working) are adopted as outlined in Philips Business System (PBS) and in the local Management System based on Philips Excellence Process Framework (PEPF)
• Driving compliancy to applicable regulations (Q&R/H&S) by own organization, third parties and partners in the project Controls the project budget and project progress, evaluates all change requests as to feasibility, costs/benefits and added value, takes corrective actions
• Achieve and maintain required professional certifications

Requirements:

• 15 years of customer project management experience in the medical technology/healthcare industry
• Experience in driving customer project management strategy for the APAC region
• Experience leading a diverse team