Hospitality Services Executive (Corporate)

The Hospitality Services Executive must have first-class customer service and practice support administration skills, with a proactive and solutions-focused approach to work with various teams in providing excellent front of house service to clients, visitors and internal stakeholders.

Responsibilities

Front of house responsibilities:

· Provide front of house support to the Singapore office, including maintaining a booking schedule for meeting rooms and liaising with other business professional departments to ensure that meeting requirements are planned for and met

· Attend to the switchboard professionally

· Greet and attend to clients/visitors and direct them to the meeting rooms and organise drinks / food internally and externally

· Allocate desks/rooms for visiting staff and liaise with IT to ensure that phones and computers are ready prior to their arrival

· Ensure meeting rooms and break-out areas are clean and tidy at all times

· Issue office/lift access cards for visitor

· Book transport for visitors/clients

· Coordinate with building management and maintenance to ensure that all office issues are resolved in a satisfactory and timely manner (e.g., aircon issues/ lighting issues)

· Any other duties that may arise from time to time

Events responsibilities:

· Coordinate with vendors for costs and event setups at both in-house and off-site locations

· Collaborate with the Business Development team to plan and execute internal and external events

· Prepare name badges and coordinate with the Print Room for the production of printed materials

· Update client contacts and event details in system

· Any other duties that may arise from time to time

Administration responsibilities:

· Maintain the Singapore office floor plan. Distribution Lists, Office Contact list (update extension numbers, name changes and the other contact details)

· Manage Concierge and Hospitality mailbox

· Assist other teams with setting up of webex meetings and other miscellaneous duties

· Team coverage

Catering responsibilities:

· Responsible for the overall operation of the catering facilities

· Be involved in the pre and post preparations for all events

· Ordering of pantry and front of house supplies

· Online ordering of food and beverages for meetings, events, pantry and café

· Liaise with various external vendors on food, gifts, hampers, etc.

· Menu planning for events and meetings and use of IT tools for catering forms

· Serving of food and drinks to internal and external clients for all meetings and event

· Assisting to provide barista service to internal and external clients (training will be provided)

· Monitor the quality of the product and service provided

· Keep to budgets and maintain financial and administrative records on database

· Ensure cleanliness in the pantry, café, countertops, meeting rooms and hospitality bar

· Liaise with external vendors to maintain all operating equipment such as coffee machines, wine coolers, dishwashers, refrigerators, microwave, water dispensers and all office equipment from time to time

· Make critical decisions and provide solutions in relation to catering service provided to internal and external clients

· Exhibit professionalism while providing services to internal and external clients

· Positive attitude and can work well in a team

· Any other duties that may arise from time to time

Requirements

· A highly motivated individual with 5 years of relevant experience in a concierge or customer service role, preferably from the hospitality industry

· Diploma in Hotel and Hospitality Management advantageous

· Confident communication skills, both in written and verbal English

· A flexible and proactive approach to work, with the ability to adapt to changing priorities

· Exceptional customer service skills, with a commitment to maintaining professionalism at all times.

· Ability to interact professionally at all levels, both internally and externally

· Attention to detail and meticulous

· Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook a must

· Availability to work overtime as needed, demonstrating a willingness to go above and beyond to meet the needs of clients.

Hours:

Monday ‐Friday (8:30am – 5:30pm or 9:30am‐ 6:30pm)

Saturday (9.00am‐1.00pm) - standby Saturday roster

On days when there is an event, you are quired to stay back. Time off in lieu or overtime will be paid.

Employment benefits:

Attractive employment benefits offered. You will be provided with uniforms.

Please apply with a recent photograph attached to your resume in word format. Only shortlisted candidates will be contacted.