The Role

ALS is seeking to employ a highly experienced and motivated individual to lead our IT team in the Asia region. This position will be full-time and based at one of the existing ALS facilities within Asia.

The successful candidate for this position will be part of a regional IT management team reporting to the Global IT Operations Director. The IT Operations Manager is responsible for overseeing the daily operations of the Asia IT department to ensure the functionality, security, and efficiency of IT systems supporting the business. This role involves managing a team of IT professionals, ensuring system availability, implementing IT policies, and coordinating technology projects.

The day to day

Responsibilities will include but are not limited to:

• Manage service desk operations
• Monitor and assist with availability of IT applications and infrastructure
• Implement acceptable IT service levels for the various business units
• Build and maintain working relationships with business managers and other regional and functional IT teams
• Manage costs associated with the provision of IT services within the region
• Report to management on IT support, costs and performance within the region
• Drive prioritization and delivery of critical IT operations initiatives and handle timely decision-making for new solutions
• Manage installations and upgrades of IT systems at ALS laboratories in close coordination with ALS lab management
• Manage and maintain server rooms and closets at ALS laboratories in close coordination with facilities managers
• Manage and maintain operational technology and end user device lifecycle management
• Deliver IT services following best practices for service management, change management, incident management, and problem management
• Provision and support new and existing ALS sites
• Support merger & acquisition initiatives when required
• Assist and engage with the IT Security team to maintain a secure environment
• Manage recruitment, performance management, and coaching/mentoring of team members

The essentials

• To be successful, you will ideally possess the following:
• Minimum 5 years’ experience leading and directing IT operational and service desk teams
• Relevant training and certifications are highly desirable (ITIL, Essential Eight, NIST)
• Strong project management experience and the ability to drive multiple projects to closure in a timely manner
• The ability to be a proactive team player with the skills to lead and communicate with all stakeholders
• Excellent communication and organisational skills
• Ability to create business cases and budgets in support of IT initiatives
• Strong problem solving and issue resolution skills
• Highly self-motivated and directed
• High attention to detail with the ability to instil a culture committed to the highest quality
• Strong analytical skills and the ability to apply root cause analysis in problem solving
• Availability for flexible working hours and occasional travel to national and international locations

Applicants must have a current valid passport and driver’s license.

The benefits

At ALS we believe that the people we employ are what makes ALS the great company it is today. We offer many benefits to staff, including and not limited to:

• Online learning system with extensive modules of choice.
• Friendly working environment with accessible management.
• RISE gender equity and Mentoring program
• Opportunities to progress and develop your career within ALS including global opportunities for suitable candidates.

Applications covering relevant qualifications and any related experience will be treated with the strictest confidence. Please apply with detailed resume stating current/last drawn and expected salary, and notice period.