IT Support Associate

Our Team:

Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

Responsibilities:

• Investigate, trouble-shoot and resolve IT related issues (including software and hardware)
• Support all IT infrastructure and operations within the company, while ensuring the security and privacy of networks
• Manage vendors on IT matters such as issue escalation and projects
• Provide support in the operation of all technologies including office networks
• Ensure security and privacy of networks and computer systems.
• Establish and ensure proper IT asset tracking including hardware and software licenses
• Maintain IT Systems, inventory, and infrastructure documentation
• To assist the team in all IT related duties and activities.
• Support HR in onboarding new joiners to setup their computers and run through an IT induction on their first day

Requirements:

• Possess at least a Diploma in IT or its equivalent.
• Minimum 2 years of related experience.
• High Proficiency in MS Office
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Basic understanding in TCP/IP and LAN technology
• Knowledge of Windows and MacOS.
• Proactive team player with the ability to work independently with minimal supervision.
• Good communication and problem-solving skills.

Benefits:

• Competitive remuneration package (Monthly salary + Performance based bonus)
• Medical and dental coverage
• Reputably branded staff cafe
• In house gym and fitness corner
• Exclusive staff petrol discount