Japanese speaking customer service [ WFH / Up to $4k]

Job order number:622013

Responsibilities:

• Handle in-bound calls within stipulated service levels
• Assist customers in vacation planning and worldwide hotels reservations through the system
• Assist in resolving customer care issues and handle customer enquiries
• Takes responsibility for call logs and documentation into the system
• Optimize booking opportunities and promote customer retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis
• Assist customers who purchased different vacation packages/products from the company
• Send acknowledgement confirmation to members after every request
• Post-Stay follow-up – to follow up based on customers’ comments from Owner Satisfaction Survey, emails and phone
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report
• Fulfill trade for Reward Points and issue certificates
• Collect Annual Dues, Maintenance Fee and Loan Payments
• To generate upgrade and referral leads

Requirements :

• Min 1 year of experience in customer service or related field
• Comfortable to work on weekends and public holidays if necessary
• Proficiency in Japanese to communicate with Japanese speaking guests
• Proficient in Microsoft Word, Excel and Outlook

[Advantage]

• Experience with system such as Marsha, Salesforce
• Experience with travel related reservation system
• Proficiency in any other language

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Kajimkhaan Karalgash
EA Personnel Reg. no.: R22107165
EA License no.: 07C5771