Manager, Account Services & Reconciliation, Retail Investment Operations Center

Job Responsibilities:

• Act as liaison person between business and outsourced vendor to ensure timely transaction processing of Unit Trust and service delivery of client’s requirements.
• Controlling and measuring Vendor management through daily dashboard, monthly service review and ad hoc call and discussion with vendor on production errors incurred and implementation of preventive measures on Vendor’s process.
• Support Businesses and other stakeholder for all initiatives and new product embarked on
• Perform due diligence on outsourced service provider and follow-up on day-to-day activities
• Ensure timely and accurate daily and monthly reconciliation of various fees, commission & expenses for Unit Trust
• Monitor procedures and ensure compliance to regulatory and internal guidelines. Review existing SOP and timely update for new processes.
• Ensure processes are performed within agreed turnaround times with NIL errors/delays
• Detect and escalate exceptions promptly and track them for closure
• Achieve operational efficiency by streamlining processes and implementing quick win solutions. Identify automation opportunities to control risk and improve productivity.
• Participate in projects discussion, share inputs for process improvements and work closely with team managers

Job Requirements:

• University degree with at least 5 years of Operations experience in banking/financial industry
• Have Unit Trust Operations background
• Proficient in MS office - Excel, Power point, Word
• Good verbal and written communication skills to effectively interact with colleagues and external parties.
• Ability to work independently and in teams
• Dedicated, self-driven and highly motivated
• Good attitude, open-minded and able to work in a fast-paced and changing environment
• Knowledge of Unit Trust and Alternative Investment products - Private Equity, and or Hedge fund.
• Knowledge of Clearstream system (Vestima).