Order Management Executive (West, Fragrance, Contract) - HWX

Job Scope:

• Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers.
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

Requirements:

• min Diploma/Degree in any discipline
• Possess min. 2 years’ working experience in order fulfilment / management, preferrably in a MNC environment
• Good interpersonal skills, customer oriented and a team player
• Proficient in SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office

Interested candidates please send your updated resume to:

[email protected]

Subject: Order Fufillment

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599