Outlet Executive - Changi Airport T4 Transit

COMPANY DESCRIPTION

Heavenly Wang's history can be traced back to the 1950s when Wang Jiao (which translates to Prosperous Corner), was founded in 1953 along Bugis Street serving local-styled breakfast favourites. Over the years, our passion for traditional flavours and strong belief in warm service have won over a huge following of faithful customers who return daily for their favourite cuppa.

Today, Heavenly Wang has evolved into a household name that is synonymous with authentic local flavours. Set in a warm and nostalgic ambience, customers can sit back, relax and reminisce the good old times.

RESPONSIBILITIES

The ideal candidate has a take-charge personality and a talent for getting things done. As an outlet executive, you will oversee and direct operations at 1-2 retail locations with responsibilities involving sales, cashiering, staff management, customer handling and others. Your job will involve local travel between the outlets. In summary, the candidate is responsible for meeting top-line revenue, cost control, people management & ensuring excellent food quality and service standards.

Key Responsibilities:

• Operations Management
  • Supervise and work with the ground team to prepare each day's activity and ensure that pre-prepped backup supplies are always readily available
  • Implement strategies (promotions, suggestive selling) to meet or improve financial performance
  • Drive targets for Sales Revenue and cost Management initiatives and monitor closely whether these targets are met
  • Make sure that in-stored display is maintained at high quality with maximum hygiene & cleanlinessEnforce proper cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours/payroll processing, ordering, filing of invoices, delivery notes, and daily taking
  • Enforce outlet audit by doing a project shift checklist
  • Deal with customers' complaints
  • Any other tasks as and when assigned by the area manager/assistant area manager
  • Required to prepare meals such as toast making and hot foods based on the company's SOPs
  • Preparation of hot and cold beverages from scratch and premix
  • Other work scope as required by business needs
• Grow Sales Revenue & Business Layers
  • Commit to driving top-line revenue to meet budgeted sales
  • Understand trading areas and customer profiles & reactions to grow revenue
• Manage Budget, Profit & Loss Accountability
  • Maximise cost-efficiencies and optimising profits in P&L Line items (especially related to Food & Paper Costs, Labour, Repair & Maintenance Costs)
  • Commit to attaining Store Operating Profit Margin
• Maintenance
  • Day-to-day kitchen equipment cleaning & maintenance
• Maintain Health & Safety Standards
  • Maintain a high standard of hygiene and cleanliness on both personal and operational levels
  • Ensure the staff always follows workplace safety regulations
  • Compliance with the hygiene, health, and food safety standards as expected and directed by the Company
• Human Capital Management
  • Provide emotional and technical support to outlet staff to build up motivation and morale
  • Responsible for the Area's service staff and implementing service standards and workflow procedures
  • Train and onboard new employees
  • Nurture Outlet-in-charged / 2IC to groom Service Leaders
  • Retain good staff count allocated to the specific store

QUALIFICATIONS

• Preferably with a Diploma in F&B, supply chain or related courses
• Preferably with a relevant supervisory role in the F&B sector
• Possess good knowledge of WSHA, HACCP & MUIS regulations
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships

OTHER INFORMATION

• 6 days, 8 hours rotating shift (weekends/PH)

Please note that your application will be sent to and reviewed by the direct employer - Heavenly Wang (transferred from Foodfare)