Quality Manager

Job Description

• Track in-process quality-related issues and incidents in master issue list and periodically report on trends, insights, and closure status to BU management.
• Understand and classify issues into discipline such as quality, operational, design, etc.
• Host post-mortem discussion during each project closure to review issues and identify preventive action plan for each issue.
• Participate in manufacturing departments to track non-conformance reports filed during buy-off process and define preventive action plan.
• Champion long-term quality improvement efforts (new processes, structural changes, training, etc.) within the business unit to increase metrics such as first-pass yield and number of quality-related returns.
• Track and investigate quality-related returns and customer complaints with a view to long-term prevention.
• Coordinate First Article Inspection Process for new manufacturing processes or parts
• Lead continuous improvement initiatives to enhance product quality, reduce waste, and improve operational efficiency.
• Identify and implement process improvements based on lean manufacturing principles
• Supervise and mentor the quality assurance team, providing guidance and support to ensure their professional development.
• Foster a culture of quality and continuous improvement within the organization.
• Ensure the manufacturing facility maintains ISO certification.
• Coordinate and oversee all ISO-related activities, including internal and external audits.
• Act as the main point of contact for ISO certification bodies.
• Serve as the Management Representative (MR) for the QMS.
• Report to top management on the performance of the QMS and any need for improvements.
• Ensure the promotion of awareness of customer requirements throughout the organization.

Qualifications

• 5 - 8 years’ experience working in quality assurance is required.
• In-depth knowledge of quality management systems, standards, and methodologies (e.g., ISO 9001).
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Proficient in using quality management software and tools.
• Certification in quality management (e.g., CQE, CQM) is preferred.
• Six Sigma certification is beneficial but not mandatory.