Receptionist

Guest Arrival

• Provide superior customer service to meet on-site client’s expectations
• Provide a consistent Guest welcome and registration process for individuals and groups
• Adhere to required levels of security standards for registration and access control
• Provide arrival and transportation options and information
• Adhere to time standards and ensure the mechanism of contacting the host is accurate and up to date

Client floor & Meeting Room Management

• Take ownership of the Client floor and meeting rooms, re-setting, keeping the rooms and spaces clear and in functioning order
• Work seamlessly with other team members such as the catering, cleaning and IT support team, potentially inspecting works done prior to releasing the rooms back for use
• Keep up to date with health & safety standards, and be the recognized point of contact in an emergency or evacuation

Switchboard / Telephony

• Provide consistent switchboard and telephony call and answering skills

Concierge & Value Add

• Provide concierge services and information, ranging from cloak & luggage storage, business services such as printing & copying, lost and found and VIP escort

Site Operations Management

• Seek ways to constantly reduce costs and improve operational standards.
• Maintain premises in neat and good working condition at all times.
• Maintain duplicate desk/meeting room keys in good order
• Achieve Key Performance Indicators and Service Level Agreement targets
• Handle incoming and outgoing calls, filter for “scam” callers, and route to appropriate employee
• Take messages if employee is unavailable and share message with employee
• Receive visitors and inform that visitor has arrived
• Guide visitors on Security Sign-in procedures and issue appropriate Security Passes to visitors
• Ensure visitors are offered refreshments while waiting.
• Manage and maintenance the upkeep of the front office/ reception area so that it is presentable at all times
• Maintain external conference room booking schedules to maximise efficient use of space
• Answer and Soft Transfer to Calls
• Manage conference room supplies and provide tea/coffee to participants in meetings

Mailroom Services

• Assist in recording all mailroom services, including sorting/arrangement and delivery to user.
• Coordinate and facilitate the delivery person to assign the location and handling parcel.
• Receiving and assist arrange to Singpost for normal mail/parcel delivery.