Retail Sales Supervisor

Job Summary:

The Retail Sales Supervisor is responsible for overseeing the daily operations of the lighting shop, ensuring exceptional customer service, driving sales, and managing a team of sales associates. This role involves training and motivating staff, managing inventory, and maintaining a visually appealing and organized store environment.

Key Responsibilities:

Team Management:

• Supervise and support sales associates in their daily activities.
• Conduct training sessions for new hires and ongoing training for current staff.
• Prepare and manage staff schedules to ensure adequate coverage.
• Monitor and evaluate employee performance, providing feedback and coaching.

Customer Service:

• Engage with customers to understand their needs and assist in product selection.
• Handle customer complaints and issues promptly and professionally.
• Ensure a high level of customer satisfaction and loyalty.

Sales and Marketing:

• Set and monitor sales targets for the team.
• Implement strategies to achieve and exceed sales goals.
• Plan and execute in-store promotions and special events.
• Stay informed about the latest lighting products and trends.

Inventory Management:

• Monitor inventory levels and reorder stock as needed.
• Ensure products are accurately displayed and priced.
• Oversee the merchandising and presentation of products.

Store Operations:

• Ensure proper opening and closing procedures are followed.
• Maintain a clean, organized, and safe store environment.
• Adhere to company policies, procedures, and legal regulations.

Reporting and Analysis:

• Generate and analyze sales reports to identify trends and opportunities.
• Provide regular feedback to management on store performance and customer preferences.

Qualifications:

• High school diploma or equivalent; a dipolma / degree in business, management, or a related field is a plus.
• Previous experience in a retail sales role, preferably in the lighting or home improvement industry.
• Some supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to handle customer complaints and issues effectively.
• Strong organizational and multitasking abilities.
• Proven ability to drive sales and meet targets.
• Knowledge of lighting products, including technical specifications and installation requirements, is a plus.

Skills:

• Leadership and team management
• Customer focus
• Strong communication skills
• Problem-solving abilities
• Organizational skills
• Sales acumen
• Technical knowledge of lighting products

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and move products weighing up to 10kg.
• Flexibility to work weekends, holidays, and evenings as needed.