Salesforce Business Analyst

The Salesforce Business Analyst role is focusing on implementing business processes.

Job responsibilities:
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Requirements:
Salesforce Administration Certified with Min. 2-4 years of working experience across Salesforce Sales or Service Cloud.
Experience working in an Agile/SAFe Environment
Knowledge or understanding of project lifecycle.
Knowledge or working experience in logistics is preferred but mandatory.
Excellent communication and active listening skills with people from diverse culture and background.
Strong documentation and writing skills
Excellent analytical and problem-solving capabilities.
Strong sense of ownership for project/tasks and responsibility.
Always begin with an end in mind with strong desire to make our customers happy