Senior Retail Operations Executive

Day to Day Operations

• Streamline the operations processes and improve efficiency and customer service standards.
• Ensure the company’s policies and standards are communicated and implemented.
• · Oversee and assist in team members day to day task to ensure smooth operation.
• Ensure all outlets maintain outstanding store condition and visual merchandising standards.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations

Stock/Inventory Management

• Control and manage inventory and transfers across all locations effectively
• Oversee stock-take exercises at all locations.
• Manage and execute all scheduled inventory counts in a timely manner
• Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
• Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the buying team on stock management.

Leadership

• Drive, inspire, motivate, manage and lead the team to achieve the company’s objectives by meeting sales target with an outstanding customer service and excellent operations management.
• Work with the team on personal development and onboarding training
• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
• Review and monitor individual performance in line with the company’s objectives.
• Deal with all issues that arise from team members’ (complaints, grievances, etc) and handle team members’ disciplinary issues
• Improve employee turnover and absenteeism
• Maintain staff discipline.
• Manpower training and recruitment.
• Provide leadership across all our locations and improve team spirit.
• Work closely with Ops/Sales manager to manage staff roster and manpower planning by ensuring smooth operations and cost-efficiency.

Customer Engagement

• Ensure high levels of customer satisfaction through outstanding customer service.
• Offer exemplary product knowledge to assist customers with their buying decisions.
• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
• Facilitate training to retail staff to ensure outstanding customer service standards

Job Requirements:

• Possess at least a Diploma in any field or any other relevant qualifications in retail studies with at least 5 years of experience in retail management, with at least 1 years of managerial experience.
• Possess strong analytical and leadership skills with good business acumen.
• Good in excel spreadsheet is a plus.
• Independent and able to work in a fast-paced environment
• Strong interest in retail operations and a passion to drive the brand forward
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Inventory Management and Loss Prevention