Service Manager, Google Customer Solutions, gTech Ads - Singapore

PRODUCT AREA

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out ourvideo.

JOB DESCRIPTION

In this role, you will work closely with Google sales units to bring the best solutions to our most valuable Google Customer Solutions (GCS) accounts. You will be the gTech lead for a business unit, providing recommendations to sales team members on relevant gTech services and coordinate with our specialist teams. You will collaborate with gTech colleagues to design advertiser solutions and experiences, deploy innovative methods for service engagement, and incorporate the latest sales strategies into service offerings. You will develop relationships with both sales and operational teams.

Qualifications

JOB RESPONSIBILITIES

• Represent gTech services across vendor-led implementation, including product adoption, and customer support operations for the respective GCS sales programs or markets. Engage with sales leaders to drive process outcomes, and enable actionable resolution to escalations from the business.
• Collaborate with cross-functional teams to represent a unified gTech point of view with the GCS business.
• Inform the latest shifts in sales strategies and feedback to gTech solutions design and delivery. Prepare executive communications and present on service engagement and operations.
• Conduct analysis and make recommendations to the sales team on where and how gTech can drive value for advertisers.
• Partner with the sales team to drive activation, engagement and satisfaction with gTech services, leveraging customer service knowledge to drive improvement.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns and providing client solutions.
• 4 years of experience in a client-facing role working with partners across multiple levels.

PREFERRED QUALIFICATIONS

• Master’s degree or MBA.
• Experience in mid-market, small business, agency, acquisitions, onboarding, channel, or app development sales.
• Ability to build relationships, manage and influence executives, and cross-functional stakeholders.
• Ability to work separately and manage multiple global projects simultaneously, while paying attention to detail.
• Ability to synthesize complex messages, data sets/signals and insights into executive communications.
• Excellent business acumen, problem-solving, project management, and analysis skills.